The email address you give us when completing your account profile is the one we will use to notify you about your account from time to time.
The reasons we may need to contact you include;
- changes
- interruptions
- invoices
- reminders
- expiration
- reports
- updates
- and more
You will also need to access email sent to this address if you need to reset your password or go through a security verification.
Since the information we send to you often relates to your domain name it is wise that you contact email address is in a DIFFERENT domain. Because if we're trying to advise you about a domain-related service that is not working, if you are trying to contact us about a fault on a domain-related service (e.g. your website or email) we may not get your message or you may not get replies - your service is not working remember.
However if you contact email is in a different domain, the likelihood of your service and the other domain being faulty at the same time is low - very low if you are using a gmail.com or hotmail.com address. You will be able to make and maintain email contact at all times, regardless of your domain/service situation.
A domain-related email looks good for business presentation use. It is 99% useless for service maintenance use. Having an email address you mainly use for critical inbound information such as vital services accounts is a very good idea and you can get one for free from gmail.com
We also recommend gmail.com for BACKUP email addresses for the times when your domain email server is down. It won't happen often, but as email continues to become an essential business service, being prepared and able to continue communications via a backup service just makes simple sense. from more info on email reliability and security check our article on Remote Email Service.
Setting Up A Notifications Account
We recommend setting up and email account specifically for receiving important notifications. This address will be completely unreleated to any domains of your own. Important notifications for your business accounts such as hosting, domain name registration, and other hosted services that you have come to reply on often have long periods between contact. Their infrequency means they get lost in your daily email accounts. The repercussions are important however and you need to take action to ensure that you get all important notifications.
The ideal choice is to use the email address your Internet Service Provider or Mobile Phone Provider gives you. You already receive important notifications from these suppliers so it's a good idea to receive other important notifications in the same account. You can also use a gmail or hotmail account, but be careful. Some serices will not allow you to use a free email account for an impotrtant contact email address.
When you have decided on a notifcations email address to use, make it your contact address on all important services. Only use this address for important services that you need to hear from when they send you notifications.
Then you need to be sure that you see all the email that is sent to your notifications address. Set up your email client on your computer or phone to receive all email for this account so that you see any mail as soon as it arrives and can take immediate action. you will not have to send replies, this is a notification chanmnel only.
Finally, if you change the provider of your notifications email account (e.g. your ISP or mobile phone) you will need to change your contact address in each important service account as well. This is why we recommend using gmail. once set you rarely need to change anything.
clickonIT support team
www.clickonIT.com.au
